Everything you're wondering.

Dosely supports a wide range of non-urgent health concerns, follow-ups and symptom guidance. During your consultation, your practitioner will assess your individual needs and recommend the most appropriate care. If in-person support is required, you'll be guided to the right next step.

No referral is required. Start with the free pre-screening, then book your initial consultation.

A free two-minute set of questions covering how long your concern has been present, what you've already tried, and a few safety questions. No payment details are required, and your answers stay on your device. Completing the pre-screening does not guarantee that any particular care will be recommended; suitability is always determined by your practitioner during the consultation.

All practitioners available through Dosely are AHPRA-registered nurse practitioners delivering care in line with Australian healthcare standards.

Consultation length varies depending on your health needs. Most appointments provide ample time for a thorough discussion of symptoms, medical history and personalised next steps. We deliberately don't run rushed, high-volume consultations.

Where clinically appropriate, practitioners may provide prescriptions, medical certificates or referrals. This is always at your practitioner's clinical discretion.

If your practitioner determines that a physical examination or urgent attention is needed, you will be advised to seek in-person care, with guidance or referrals provided to appropriate healthcare services.

Any phone, tablet or computer with a camera and an internet connection.

Initial consultations are $49 and follow-ups are $29, with 15% off for eligible concession card holders. There are no memberships or subscription fees. The cost of any prescribed product is separate and is explained before anything proceeds.

If your practitioner determines during your initial consultation that Dosely is not able to appropriately care for you, we refund your consultation fee in full and, where possible, guide you towards a more appropriate care option.

Consultation fees are not refundable except under the clinical-suitability refund policy described above. If your practitioner completes your assessment and care through Dosely is clinically appropriate, the consultation has been provided in full.

Yes. Your patient account and records are held on a secure, encrypted practice-management platform. Every consultation is confidential and handled in line with Australian privacy law.

Your records are accessible to you and the practitioners involved in your care. We do not sell your data, and disclosure outside your care team only occurs where the law requires it or you authorise it.

Yes. Start with our one-minute switch check, then create your account. Our patient support team coordinates the transfer paperwork, including requesting your discharge letter and records from your current clinic, once you sign a simple authority form.

Our process is designed to keep things moving: we request your records promptly so your practitioner has your history in front of them. Timing of the records transfer depends partly on your current clinic, but we chase it so you don't have to. If your current prescription runs out soon, let us know and we will prioritise your request.