Privacy Policy.

1. What we collect

We collect personal information reasonably necessary to provide our telehealth services. This includes identity and contact details (name, date of birth, email, phone), health information you provide through our booking process and consultations (symptoms, medical history, medications, previous treatments), Medicare or concession card details where you provide them, records from other healthcare providers where you authorise a transfer, payment information (processed by our secure payment and practice-management providers; we do not store full card numbers), and technical information such as device type, browser and pages visited, collected through cookies and analytics. Answers to the pre-screening and switch questions on our website are processed in your browser only and are not stored or sent to us.

2. How we collect it

We collect information directly from you when you complete forms on our website, create a patient account, book or attend a consultation, or contact our support team. With your written authority, we also collect health records from your previous or current healthcare providers as part of our transfer service. Limited technical data is collected automatically when you browse our website.

3. Why we collect it

We use your information to deliver practitioner-led telehealth care, maintain accurate clinical records, process payments and applicable concession discounts, coordinate transfers you request, respond to enquiries, meet our legal and professional obligations, and improve our website and services. We do not use your health information for direct marketing, and we will only send you marketing communications where the law permits and you can opt out at any time.

4. Who we disclose it to

Your information is disclosed only as needed to deliver your care and operate our service: to the AHPRA-registered practitioners involved in your care; to our practice-management, patient portal and booking platform provider, which hosts your patient account and processes appointments and payments on our behalf; to payment processors; to our website hosting and form-handling providers; to other healthcare providers you nominate or authorise (for example, during a clinic transfer or referral); and where disclosure is required or authorised by law. We do not sell your personal information.

5. Overseas disclosure

Some of our service providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles your personal information consistently with the Australian Privacy Principles.

6. Security and retention

We protect your information using encryption in transit, access controls limiting records to those involved in your care, and secure Australian-standard systems. Health records are retained for at least seven years from your last service, or longer where the law requires, after which they are securely destroyed or de-identified.

7. Access, correction and complaints

You may request access to, or correction of, your personal information at any time by contacting us at info@dosely.com.au or 03 9088 8779. We will respond within a reasonable period. If you believe we have breached your privacy, contact us first and we will investigate and respond. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

8. Cookies and analytics

Our website uses cookies and similar technologies, including Google Tag Manager, Google analytics tools and the Meta Pixel, to understand how visitors use the site and to measure and improve our advertising. These tools record which pages are visited; they do not receive your questionnaire answers or any information you enter into your patient account. You can manage Meta advertising preferences in your Facebook or Instagram settings. You can disable cookies in your browser settings; the website will continue to function.

9. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with its effective date.