Terms and Conditions.

1. About these terms

These terms apply to your use of the Dosely website and telehealth services provided by AAP Ventures Pty Ltd, trading as Dosely ("Dosely", "we", "us"). By creating a patient account or booking a consultation, you agree to these terms.

2. Our services

Dosely provides telehealth consultations by secure video with AHPRA-registered practitioners. Dosely is not an emergency service. If you need urgent medical help, call 000 or go to your nearest emergency department.

3. Who can use Dosely

You must be 18 years of age or older and located in Australia to use our services. You agree to provide accurate and complete information about yourself and your health, and to keep it up to date. Identity verification, including photo ID and Medicare details and a live visual check during your consultation, is required before care can be provided.

4. Clinical decisions

All advice, prescriptions and referrals are provided at the clinical discretion of your practitioner. Completing the pre-screening or booking a consultation does not guarantee that any particular care, prescription or outcome will be provided. Your practitioner may recommend in-person care where that is more appropriate.

5. Fees and payment

Initial consultations are $49 and follow-up consultations are $29. Eligible Commonwealth Health Care Card, DVA Veterans Card, and Seniors Health or Pensioner Concession Card holders receive 15% off consultation fees on presentation of a valid card. Payments are processed through our practice-management platform provider. The cost of any prescribed product is separate from consultation fees and will be explained before anything proceeds. Fees may change from time to time; the fee shown when you book applies to that booking.

6. Refunds

If your practitioner determines during your initial consultation that Dosely is not able to appropriately care for you, we will refund your initial consultation fee in full. Otherwise, consultation fees are not refundable once the consultation has been provided. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

7. Rescheduling

If you need to change your appointment, please contact us or use your patient portal as early as possible before your appointment time.

8. Your patient account

Your patient account is hosted by our practice-management platform provider. You are responsible for keeping your login details secure and must not share your account with anyone else. The provider's own terms may also apply to your use of the patient portal.

9. Privacy

We handle your personal and health information in accordance with our Privacy Policy.

10. Liability

To the extent permitted by law, Dosely is not liable for any indirect or consequential loss arising from your use of the website or our services. Our liability for any failure to comply with a consumer guarantee is limited, where the law allows, to supplying the services again or paying the cost of having them supplied again.

11. Changes and governing law

We may update these terms from time to time, and the current version will always be published on this page. These terms are governed by the laws of Victoria, Australia.

12. Contact

Questions about these terms can be sent to info@dosely.com.au or by calling 03 9088 8779.